Live plants: Live plants must be returned within 14 days after the ship day for a full refund. Customer is responsible for and pays for the return shipping fee.
All other items Items must be returned within 30 days after the ship day for a full refund. Items must unused and in new condition. Customer is responsible for and pays for the return shipping fee.
14 Day Live Plant Guarantee:
Plants and all living things require maintenance and care. Customers are solely responsible for care and maintenance of the plant. We ship out the healthiest plants that we have in stock to ensure that you get the highest quality possible. This is why we guarantee our plants for 14 days from the date it arrives! If plant dies within the 14 day period, we will issue you a refund or credit for the dead bamboo (shipping fees are non-refundable). Most companies will not provide any guarantees for living plants. We are so confident in our products, we want our customer to have a peace of mind while shopping with us.
Guarantee will be void if:
- Packages delivered to area in temperature of 50 degree F or below.
- Failure to provide care/maintenance to plants.
- Raising the plant's toxicity, using unfit plant food, or adding plant food in destructive quantities.
- Packages place on hold or delay cause by wrong or incomplete address.
If possible, please make sure someone is home to receive the package or ship the package to a business address.
Shipping Outside of the USA:
We do not ship anything outside of the US. Due to import/export regulations, we can not ship live plants outside of the lower 48 states or contiguous United States. Therefore, we can not ship to Canada, Mexico, Alaska, Hawaii, or US territories such as American Samoa, Guam, Puerto Rico, U.S. Virgin Islands, etc ...
Ordering in Advance (Shipping Hold):
You can order in advance and have it ship on a specific day. We recommend having the bamboo ship during the week prior to your event. The plants should arrive about a week before your event and this will minimize the time of care and maintenance of the plants (Ex. If your event is on Dec 15, we recommend to have the plants shipped during the week of Dec 3.) When you order, enter the day that you would like it to be shipped to you inside the comment box during the checkout page or email us immediately after you place the order, otherwise, we will ship out your order as soon as possible. Most places take 2 to 5 business day for delivery. See the section below to find out exactly how long it will take for the package to arrive.
Our nursery is located in Florida. All items are shipped from our nursery. To calculate how long it takes for delivery, view the transit map below.
Shipping by UPS
(Signature are not required for Residential address. Commercial address does requires a signature.)
Transit Map from FL location.
Cost of Shipping:
Shipping is calculated base on the total weight and location. To calculate the shipping fees, add the item to your shopping cart Click on the "Estimate Shipping" button. Enter your zip code and click on the "Update" button.