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Frequently Asked Questions

Q: How do I order?

A: The first step is to register for a wholesale account. This requires you to have a business certificate and a sales tax exempt certificate, otherwise we’ll have to charge you sales tax.

Once you have an established account, we can help you process orders by phone or online (nebgw.com). With a username and password, pricing will magically appears.

Important. All online orders are reviewed and confirmed within 24 hrs. Online ordering is always easier and prefered. This will ensure that no one buys the items you wanted.

Q: Do you charge sales tax on any item?

A: Yes, unless you have an exempt certificate. 

Q: Is there a minimum order?

A: Yes. Minimum Order Requirements for Wholesale Purchasing is $500. This can include a mixed selection of bonsai trees and hard goods, such as tools, fertilizer. Etc. If you are only purchasing Lucky Bamboo, the minimums are $200.

Q: How will my order be shipped?

A: We charge you what the carrier charges us. And we deliver via UPS and LTL. If you have a shipping broker you prefer to work with, please let us know in advance.

Q: Can I Pre-Order Items? 

A: Definitely. If you want items during popular seasons, just like everyone else, we encourage you to pre-order. 

Q: Do you have a catalog?

A: No. Our Website is our catalog. Our catalog was always outdated and that became very frustrating. Our site will give you all the information you need about our products, and you are welcome to email and/or call us for additional information.

Q: Do you offer Support?

A: Yes, of course. Our success depends on your success. If you have product questions after you receive the items, please call us. We can even schedule a conference call with your staff, if desired. 

Q: The item I want is out of stock. What do I do now?

A: Well… you can email us. We might actually have the item in stock, and never got around to updating the website. Otherwise, we can let you know when we expect to receive the items. We’re always growing and sourcing new inventory. 

Q: Do you sell to individuals?

A: No we do not.  A valid business license and tax id are required.

Q. Why should I buy from you? 

A: We love this question. We’re not a mass producer nor are we the largest grower. We have experienced bonsai professionals that grow, source, and produce the best bonsai on the planet.

Our goal is to offer your the highest quality , easiest to maintain bonsai trees that are guaranteed to delight you and your customers. We’ve been doing this successfully for 30 years and trusted by 100’s of leading IGC’s. 

If your garden center or event depends on the quality, you can trust us to deliver. If you’re looking for the lowest cost items, we’re not the right vendor for you. We pride ourselves on quality.